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Heidi AI - NHS Ai Scam

 Heidi AI

NHS AI Scam. An Ai thats unregulated and operating as a data scam in the UK.

What is a ai enabled ambient scribing products

First of all here's the NHS England long-read guidance : 

https://www.england.nhs.uk/long-read/guidance-on-the-use-of-ai-enabled-ambient-scribing-products-in-health-and-care-settings/#3-key-considerations

section 3.2 says:

an ambient scribing product (the uses Ai for example) that is deemed to be a medical device needs to be registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and regulated proportional to its risk classification. A UK Conformity Assessed (UKCA) certificate is needed for clinical use of medical devices in the NHS. A valid CE mark is equally acceptable until 30th June 2028

section A2.10 on Liability says this :

liability for any claims associated with the use of AI-enabled products in NHS settings remains complex and largely uncharted, with limited case law to provide clarity
as such, engage your legal teams before procuring ambient scribing and AVT products, particularly to assess specific functionalities, intended use, and levels of human oversight. Legal consultations can help mitigate liability risks by addressing these factors as part of comprehensive risk management
within NHS organisations, liability (particularly liability for clinical negligence claims) can ultimately lead to a non-delegable duty on the part of the Trust or primary care provider if a specific liable party cannot be established. 

This may also apply in cases where the party that would ordinarily bear liability (for example, the product supplier) lacks sufficient coverage or does not fully assume responsibility. In such situations, following an initial assessment, the liability may default to the Trust, which retains a non-delegable duty to ensure patient safety and quality of care. This is based on the understanding that the Trust or primary care provider retains control and responsibility for the treatment provided to the patient, and the duty of care arising from this personal relationship is non-delegable and remains with the Trust or primary care provider. 

This is unlikely to prevent the Trust or primary care provider from taking legal action against the product supplier
clear and comprehensive contracting arrangements with suppliers and stakeholders are essential to appropriately delineate responsibility and liability. 

This should include any implications that may arise from your organisation customising or developing new aspects of the ambient scribing product; for example, developing templates to be used for its outputs
it is crucial that processes involving AI-enabled products are designed with transparency and traceability in mind to aid in establishing accountability and liability when required.

Warning : Therefore the Trust and Doctors can also be held under clinical negligence and fraud and data breaches, and sued and fined.

Advice:  If you see a product claiming to be a "medical device" or registered with the MHRA, especially around Ai software, please check and raise a concern with the MHRA here :

https://www.gov.uk/report-problem-medicine-medical-device

The key legislation in the UK :

https://www.legislation.gov.uk/uksi/2002/618/contents

examples:


section 2 might apply to Ai and software also

Amendments to the law update 2021 with the following :



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Who are :  Heidi AI

https://trust.heidihealth.com/

( trust website built by another Ai dev : https://www.vanta.com/products/trust-center?utm_campaign=powered_by_vanta&utm_source=trust-center&utm_medium=product ) 

It's main website is at : https://www.heidihealth.com/uk

It's a company NOT based in the UK, and hard to track down as they use virtual offices.

Not registered with MHRA as a medical device, and not conforming under UKCA registration.

Why the concern ? - it's now embedded within all GP practices in England and hospitals also. Private practices will also be using this. The NHS are unaware of the risk it poises to patients and to doctors.

Doctors can be struck off the GMC register under patient confidentiality, for example, and loose their career and employments. 

Example of GP Practices using Heidi Ai :

See page 15 : https://mansfieldparksurgery.nhs.uk/wp-content/uploads/2024/12/Privacy-Notice-Hampshire-18.05.2020-Updated-09.10.2024.pdf

See newsletter from my own GP practice : https://www.grmc.nhs.uk/news/spring-2025-newsletter

Heidi Health "data compliance in the UK" er.... 

https://www.heidihealth.com/uk/compliance/uk

Okay, so how do you contact them? via Sales. Via a message box. No phone number, no address no direct email..

https://www.heidihealth.com/uk/contact-sales

Doctors are told to use the App, it's here :

https://apps.apple.com/au/developer/heidi-health-trading-pty-ltd/id1600820819


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Heidi Ai more company details :

Address in UK goes to a fake virtual office listed here : https://www.cityvirtualhub.com/contact

Companies House listing : https://find-and-update.company-information.service.gov.uk/company/09351543

Heidi health UK ltd is listed to the same address and founded in 2024 :

https://find-and-update.company-information.service.gov.uk/company/15878893

Company number : 15878893

Blog on it : https://www.lawsquared.com/blog/law-squared-helps-clinical-ai-platform-raise-5-million-to-eliminate-missed-medical-diagnoses

Wikipedia article : https://en.wikipedia.org/wiki/Heidi_Health

Developed by "medical students" in Australia : https://www.frasersmedical.com/about-us

Programmer in London : https://www.linkedin.com/in/raghav-sharma-945273170/

MHRA registration : https://pard.mhra.gov.uk/manufacturer-details/124122

MHRA Reference Number: 33527

Wes Streeting MP announcement in partnership : https://www.linkedin.com/posts/raghav-sharma-945273170_ai-doctors-assistant-to-speed-up-appointments-activity-7322578958657486849-FXR1

GOV press release : https://www.gov.uk/government/news/ai-doctors-assistant-to-speed-up-appointments-a-gamechanger

Heidi Health based at the London Ai Hub : https://www.linkedin.com/posts/london-ai-hub_welcome-to-the-london-ai-hub-heidi-health-activity-7326489890869637122-XxOO

Heidi Health is a Australian company, so lets look at this company registration :

https://abr.business.gov.au/AbnHistory/View?id=84649783871

ICO reg: https://ico.org.uk/ESDWebPages/Entry/ZB671518

Although check who registered it :

Data Protection Officer:

Mr Yassin Omar
L2, 51 Eastcheap
London
EC3M 1DT

yassin@heidihealth.com
+61401801063

you will notice the international phone number right ? it's a +61 to AUS :-) but hold on there's another UK address not connected to the main address, so who is this (lets also hope that this isn't the London bomber, of the same name).  The address for the DPO goes to a WeWork Space.

Yup it's definitely a Scam that targets ALL GP's in the UK, here's where it starts, by offering it for FREE :


and with a Fake letter from a fake "nhs medical officer"


How about a fake Ai generated referal letter from the NHS ? here you go :


using the NHS logo and name, is a breach of law in the uk under the NHS Act 2006, for trademark breaches and copyright, as it misleads patients.

Want to login to this service ? oh....


Terms of service shows that it has zero liability !! : https://www.heidihealth.com/uk/legal/heidi-scribe-terms-of-use

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For me (and others who are neurodiverse) now it gets personal :

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Advice:

Want to use the SAFE built-in dictation on your computer ? here's how.
No need to download any Ai software to do this. All the dictation comes on your
computer as standard. But remember, it's not a medical device. But you can use it
to take notes.

MAC OS : https://support.apple.com/en-gb/guide/mac-help/mh40584/mac

MICROSOFT / Windows : https://support.microsoft.com/en-gb/topic/dictate-text-with-voice-4ddaf335-a835-4e63-9a30-e24b9f361deb


Labels:
Location: London, UK

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